Privacy and Cookie Policy

This privacy policy sets out how Penwizard Ltd uses and protects any information that you give Penwizard Ltd when you use this website. Penwizard Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Penwizard Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st October 2010

What we collect

We may collect the following information:

  • Name and Title
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information used to personalize our products and for customer service purposes

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • To create unique personalized products for our customers.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • - From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

    Security

    We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

    How we use cookies

    A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and present appropriate information including your personalized data and photos. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

    You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

    Links to other websites

    Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

    Controlling your personal information

    You may choose to restrict the collection or use of your personal information in the following ways:

    • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
    • if you have previously agreed to us using your personal information to contact you, you may change your mind at any time by writing to or emailing us at help@penwizard.com
    • all our marketing emails include an unsubscribe link at the bottom of the page.

    We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

    You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you please write to Penwizard Ltd, PO BOX 415, Dorking, Surrey, RH4 2BR, United Kingdom

    If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

    List of cookies we collect

    Penwizard website uses cookies and other analytical tools to give you the best and most relevant online experience. To make the most of all that Penwizard has to offer and to purchase products on the site, then you will need to enable cookies on your computer, tablet or smartphone. If you disable cookies then you will not be able to shop at Penwizard.

    Cookie NameCookie Description
    Internet Explorer for PC Click on 'Tools' at the top of your browser Select 'Internet Options' Click the 'Privacy Tab' Set your Privacy level to Medium or below. This will enable cookies.
    Firefox for PC Click on 'Tools' at the top of your browser Select the 'Privacy Icon' Click on 'Cookies' Select 'Allow site to set cookies'
    Safari for PC Click on the 'Cog icon' at the top of your browser Select the 'Preferences' option Click on 'Security' Click the option that says 'Block third-party and advertising cookies' Click 'Save'
    Google Chrome for PC Click on 'Tools' at the top of your browser Select 'Options' Click on the 'Under the Hood tab' Find the 'Privacy' section Select 'Content' Settings Select Allow Local Data to 'Set'
    Internet Explorer for Mac Click on 'Explorer' at the top of your browser Select 'Preferences' Find 'Cookies' under Receiving Files Select 'Never Ask'
    Mozilla for Mac Click on 'Mozilla' at the top of your browser Select 'Preferences' Scroll down to 'Cookies' under the 'Privacy & Security' section Select 'Enable Cookies for the originating website only'.
    Safari for Mac Click on 'Safari' at the top of your browser Select 'Preferences' Option Click on 'Security' Click 'Accept Cookies' Select 'Only from the site you navigate to'
    Opera for Mac Click on 'Menu' at the top of your browser window Select 'Settings' Select 'Preferences' Select the 'Advanced Tab' Select the 'Accept Cookies' option