Privacy Policy

As a children’s book publisher your personal information is very important to us and we protect it as if it’s our own. If we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Penwizard Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.

What we collect

We may collect the following information:
1. Name and contact informaion
2. Email address
3. Address information to process your order
4. Delivery address information to deliver your orders
5. Information used for the personalisation of orders
6. Phone number for delivery and customer service purposes

What we do with the information we gather

We require this information to process your orders and provide you with a better service, and in particular for the following reasons:

A. Internal record keeping.
B. To create unique personalised products
C. To improve our products and services
D. If you choose to, we may periodically send exclusive member offers about new products or other information which we think you may find interesting using the email address which you have provided. You can opt out of this at any time.
E. We may also use your information to contact you for market research purposes. We may contact you by email. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and present appropriate information including your personalised data and photos. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

1. Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do want the information to be used for direct marketing purposes
2. If you have previously agreed to us using your personal information to contact you, you may change your mind at any time by:
A. Unsubscribing through the 'My Account' page
B. Emailing us at
C. All our marketing emails include an unsubscribe link at the bottom of the page.

We will not sell, distribute or lease your personal information to third parties unless we have your permission to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please email us at or write to Penwizard Ltd, Unit 9 Spice Court, Ivory Square, London, SW11 3UE, United Kingdom

Last Updated: 25/05/2018

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